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In this section we outline some of our policies and procedures as follows:

  • Treating Customers Fairly
    We outline how important our customers are to us and what steps we take to ensure that we treat them fairly at all times.
  • Independent Advice
    We outline why we think that Independent Advice is the best advice and why we ensure that all of our advice is independent.
  • How we charge
    We outline how we charge for our services and what your options are when it comes to paying for our services.
  • Complaints Procedure
    Here we outline what you need to do if you have cause to complain about us or our services.
  • Retail Distribution Review (RDR)
    Here we outline what the Retail Distribution Review is and what is means for our clients.
  • The Financial Conduct Authority (FCA)
    Ward Williams Financial Services Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA). Our FCA firm number is 463099. This section also gives a link to the FCA website should you need to check anything about us or have any other query about the FCA.

 Our Commitment

‘As a firm, and as individuals, we intend to behave towards our clients in a way that is honest, open and competent and with integrity always acting in the best interests of the client, having ensured that we have an informed understanding of their needs and desires.’