In this section we outline some of our policies and procedures as follows:

  • Treating Customers Fairly
    We outline how important our customers are to us and what steps we take to ensure that we treat them fairly at all times.
  • Independent Advice
    We outline why we think that Independent Advice is the best advice and why we ensure that all of our advice is independent.
  • How we charge
    We outline how we charge for our services and what your options are when it comes to paying for our services.
  • Complaints Procedure 
    Here we outline what you need to do if you have cause to complain about us or our services.
  • Retail Distribution Review (RDR)
    Here we outline what the Retail Distribution Review is and what is means for our clients.
  • MiFID II
    Here we outline what MiFID II is and what is means for our clients.
  • The Financial Conduct Authority (FCA)
    Ward Williams Financial Services Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA). Our FCA firm number is 463099. This section also gives a link to the FCA website should you need to check anything about us or have any other query about the FCA.